KSP Purchase Protection

Quickly receive assistance if any issues arise when purchasing from a small business.

What's eligible for KSP Purchase Protection:

• The product you received is different from its description or photos
• The item you received is damaged
• The item never arrived or was lost during shipping

We are ready to help if something goes wrong
Here is how it works:

1. Reach out to the seller

Send a message to your seller from the ‘Help with order’ page if there’s an issue. Sellers know their business best—by reaching out to them first they can try to resolve the issue before KSP steps in.

2. Open a case for KSP to review

You’ll be eligible to open a case 7 days after sending the original help request message and the estimated delivery date window has passed. Once a case has been opened, KSP will step in to review the details.

3. We’ll help you reach a resolution

If your order is eligible for KSP Purchase Protection, you’ll be refunded or sent a replacement for your purchase. Once the case is closed, you’ll receive an email confirmation.